Help Center
Frequently Asked Questions
Everything you need to know about Brickline. Can’t find an answer? Our team is just a message away.
Get the answers you need about working with Brickline on your next deal
Our aim is to keep you updated on processes, changes, and everything else to ensure you’re confident at every stage of the financing journey.
What is Brickline?
Brickline is a modern lending platform built to help real estate investors finance projects with confidence. We combine a simple application process, clear loan options, and responsive support to help investors move quickly on fix and flip, rental, bridge, and construction opportunities.
How does Brickline work?
Brickline helps real estate investors explore financing options for investment properties. Submit your loan request, provide basic deal information, and our team will review your scenario to help identify financing solutions that fit your project goals and timeline.
What payment options do you accept?
Payment methods may vary depending on your loan program and transaction type. Our team will provide clear instructions regarding any required fees, payments, or closing-related transactions during the loan process.
Can I upgrade or downgrade my plan?
Brickline does not operate on subscription plans. Instead, we offer financing solutions tailored to individual real estate projects. If your financing needs change, our team can help you explore other loan options that better fit your investment strategy.
How do I reset my password?
If you have access to a Brickline account or borrower portal, select the “Forgot Password” option on the login page and follow the instructions to create a new password. If you need assistance, our support team is available to help.
Is my data safe with Brickline?
Yes. Brickline takes data security seriously and uses industry-standard measures to help protect borrower information. We work to maintain secure systems and processes designed to safeguard sensitive data throughout the lending process.
Do you ship internationally?
Brickline provides financing services rather than physical products, so shipping does not apply. Loan availability may vary based on property location and lending guidelines. Contact our team to discuss your specific project.
Do you offer refunds?
Refund policies, if applicable, depend on the specific fee and stage of the loan process. Please review any disclosures provided during your application or contact our team for clarification regarding a particular charge.
How can I contact customer support?
You can reach the Brickline team through our contact form, email, or phone. Visit our Contact Us page and a member of our team will be happy to assist with questions about loan programs, applications, or existing requests.
Still have questions?
Our friendly support team is ready to help usually responds in under 2 hours.
